Our Delivery Model
Software as a Service (SaaS)
We offer a flexible Software as a Service (SaaS) delivery model that allows you to select a tier that fits in your budget and provides the right level of service that meets your requirements. With services hosted in the cloud infrastructure provided by Amazon AWS or Microsoft Azure, reliability and security is guaranteed. With SaaS delivery model comes peace of mind; since the setup, upgrades and maintenance become our responsibility, there is no hassle for your internal technology team. Our operation team, locally based in Sydney will ensure smooth delivery and ongoing maintenance and support – complementary with all SaaS tiers.
Iterative Implementation and Incremental Delivery
Practices such as pair programming and frameworks such Scrum and Kanban are common at our workplace. Our implementation is intentionally delivered in small iterations to ensure a low risk delivery and value from day one. Breaking things up into smaller pieces and delivering based on priority and maximum value set by the customer allows us to iterate smoothly and deliver efficiently. Every increment is built on top of the previous one; tested and signed-off before releasing into production and moving onto the next.
Retrospection and continuous improvement
At the end of each iteration, experiences and learnings are collected to ensure the next iteration is even more efficient. This non-disruptive implementation model also blends in with other milestones that your organisation is working through. Committed to international standards, our iterative four stage problem solving model – Plan-Do-Check-Act (PDCA) (indicated by ISO 9001:2015) – enables us to improve and optimize management by continuously controlling activities and the production process.
Our several years of experience in delivering IT solutions (tailored to the requirements of our clients) has concluded that every successful project requires a strong client engagement. We have carefully designed our delivery model to be more collaborative; incorporating feedback from the client during key decisions. Being iterative and incremental, our clients get to be involved at the iteration kick-off to confirm the scope and at the retrospective to provide their feedback. Visibility of the progress is provided throughout the iteration in real-time via the information radiators that are implemented right at the beginning. At no time during the implementation, our clients are left out of the loop.
User Training & Support
All the features and functionalities built in our products come with digital artefacts to assist you with training and support of your users. Additional support is also available from our friendly help desk staff and if requested then we are happy to come on-site and provide hands on training sessions.
Reliability & Data Security
Our development and operational procedures are aligned with the international standards for information security (ISO 27001 & 27002). Data is transferred securely over the encrypted SSL links and it is stored on the Amazon AWS cloud or Microsoft Azure instance based in Australia to ensure jurisdictional compliance. Our disaster recovery instance ensures that the reliability is not impacted and the availability of our systems is 99% as per the guaranteed Service Level Agreement (SLA).
Promised Service Level Agreement
Our guaranteed Service Level Agreement (SLA) of 99% uptime will further solidify your trust in our product and provide maximum return on investment. A dedicated Account Manager will also be available to address any concerns or issues you may come across post implementation.
The WEQA Difference
Customer is always our top priority. We develop relationships with our clients and strongly believe that it forms the strong foundation that makes positive difference in their lives. We provide clear visibility of the progress throughout the delivery of the project and engage our customers at each step to ensure that the end result is in alignment with the vision they had in mind since the beginning.
Our flexible architectural design makes our product highly configurable and that allows us to tailor it as per your specific requirements; offering the best user experience that your users deserve. Rather than designing our product to deliver functionality in a rigid way, we focused on the user journeys and incorporated relevant functions at the right points in the journey. This takes away unnecessary thinking on the user part and seamlessly assist them in achieving their desired outcome faster; and automatically increases their productivity.
Smarter Fact-Based Decisions
Our Business Intelligence (BI) reporting engine takes the securely stored data from the data warehouse and converts it into informative smart reports that will arm you (and the senior management) with confidence needed to make critical financial decisions.
Cutting edge technology
Our products are built on top of the latest technology stack in the industry, offering high security, scalability, reliability and most importantly best user experience. Although designed for the cutting-edge technology, we have taken extra care to make sure our products are compatible with older platforms; to cater for users that are in the process of transitioning.
R&D based innovation
WEQA takes pride in its continuous innovation that is based on the ongoing R&D; backed up by 25% of the overall revenue generated by the company every year being directed towards it. Pioneering best technologies that are fit for purpose and offer further user convenience in achieving their goals, allows us to assist you in unlocking the potential in your workplace.
While fully operational on their own, our products also integrate with each other seamlessly to offer a complete suite of end-to-end solution. Our carefully designed architecture caters for integration needs with other technologies that form the current eco system at your workplace.